BANFF PTARMIGAN INN, Banff – Your ideal downtown stay
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Key details
Hotel Overview
337 Banff Avenue,
Banff,
Canada,
T1L 1B1,
Alberta
Banff Ptarmigan Inn - Mountain hotel with Italian dining near Banff Gondola
Located in downtown Banff, this mountain hotel offers easy access to Banff National Park. The on-site restaurant, Meatball Pasta and Pizza, serves Italian fare for dinner, including pasta dishes, stone-hearth oven pizzas, and house-made desserts. Guests have access to a health club with two hot tubs, a steam room, sauna, and a small gym. Business amenities include free Wi-Fi, a public computer station with printer, and meeting rooms for 30-40 people. The hotel provides complimentary bus passes for local transit. Brewster Banff Airport Express offers direct service from Calgary International Airport.
Additional perks of the hotel
Free shuttle to Banff Gondola and Upper Hot Springs
A-la-carte breakfast available daily from 7am to 10am
Complimentary bus passes for local transit
Onsite parking (limited for taller vehicles)
Proximity to Cave and Basin National Historic Site (2.5 km) and Banff Park Museum (1 km)
Rooms
Rooms feature Mountain Luxury bedding, flat-screen TVs, and free Wi-Fi. Some rooms offer exterior views, with select units including a private balcony. Maple furnishings and Canadian-inspired artwork are standard. Room configurations include two queen-size beds or one queen-size bed. All rooms have in-room coffee and tea facilities.
Other conveniences
Electric kettle and AM/FM alarm clock
Heating and air conditioning
Free toiletries and ironing facilities
Seating area and dining table
Cable TV and fireplace in some rooms
View all
Choose Your Room
Our listed hotels offer a variety of room types—double rooms, family suites, or deluxe options—all with features like breakfast, flexible cancellation policies, and exclusive deals.
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Johnson Lake
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Bourgeau Lake
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Shopping Area
Cascade Shops
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National Park
Banff National Park- Visitor Center
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Restaurants
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Guest Reviews & Ratings
What Guests Are Saying?
Guest reviews
5.0/10
based on 11 reviews
8.3
8.3/10 based on 1842 reviews
Helena
United Kingdom,
March
2024
8.2/10
The hotel is ideally located within walking distance to the river and town, with good underground parking. The rooms, although a bit outdated, provided a quiet and comfortable environment. The service was outstanding, with kind and professional staff offering solutions effectively. The dining experience was pleasant with a surprise of full cooked breakfast. The location is excellent, close to Banff city centre and convenient for various activities. Value for money is good overall with some minor issues in room decor and dining choices.
Rooms
7.0
The rooms, although a bit outdated in decor, offered a quiet and comfortable environment.
Service
9.0
The service was outstanding, with kind and professional staff offering effective solutions.
Location
9.0
The location is excellent, close to Banff city centre and convenient for various activities.
Dining
8.0
The dining experience was pleasant with a surprise of full cooked breakfast.
Facilities
8.0
The hotel offers various facilities including room service, laundry, and tours assistance.
quiet
outdated decor
Nick
United Kingdom,
March
2024
8.4/10
The hotel had comfortable and spacious rooms with a lovely balcony but was too hot at times. The staff was super friendly and accommodating, trying their best with what they had. The location was perfect for exploring downtown with efficient shuttle services available. The dining experience was good and kept us full, offering a hot food selection. Overall, a lovely stay with minor room temperature issues.
Rooms
8.0
The rooms were very comfortable and spacious, with a lovely balcony.
Service
9.0
The staff was super friendly and accommodating to any questions and requests.
Location
9.0
The location was perfect for venturing downtown, with convenient shuttle services available.
Dining
8.0
The dining experience was really good and fresh, offering a variety of options.
Facilities
8.0
The facilities were well-maintained and added to the overall experience.
W.
United Kingdom,
December
2023
8.0/10
My stay at the hotel was quite pleasant overall. The rooms were quiet and well-appointed, although the distance from the elevator was a bit inconvenient. The service was excellent, with friendly staff making check-in and out easy. The central location allowed for easy access to downtown Banff, but some areas could use updating. The dining experience was a nice bonus, especially the delicious food. Overall, a good value for the money paid.
Rooms
8.0
The rooms were quiet and well-appointed with all my needs.
Service
9.0
The service was top-notch, with very friendly staff and easy check-in and out processes.
Location
7.0
The hotel's location was good in the city centre, with easy access to downtown Banff and transportation options.
Dining
8.0
The dining experience was delicious and enjoyable, adding value to my stay.
Facilities
8.0
The hotel offered a range of facilities that enhanced my stay.
Friendly Staff
Distance from Elevator
Diana
United Kingdom,
October
2023
7.6/10
The hotel is conveniently located just a block away from downtown Banff, with excellent ski buses stopping in front and easy access to shops and restaurants. The rooms are well-appointed, but be wary of noise from nearby vending machines. Service can be hit or miss, with some staff being unfriendly and unhelpful. The dining options are good, especially with made-to-order omelets, but can get crowded during peak times.
Rooms
8.0
The room was very well appointed, with higher standard bathroom fixtures and tile. The only issue was the proximity to the ice and vending machines causing noise disruptions.
Service
6.0
The service was a bit inconsistent, with some staff being unfriendly and unhelpful. However, those at the front counter were usually available to address queries.
Location
9.0
The location is ideal, just a block from downtown Banff, making it perfect for exploring the area. It's also within walking distance to shops, restaurants, and convenient ski buses.
Dining
7.0
The dining experience was good, especially with tasty made-to-order omelets. Just be prepared for potential crowds during peak dining hours.
Facilities
James
United Kingdom,
September
2023
8.0/10
My stay at the hotel was quite pleasant overall. The room, though lacking an outside window, had a small balcony overlooking the lobby/atrium, providing some extra noise. The room itself was spacious with a comfy bed and a nice bathroom, but the absence of air conditioning made it quite challenging to sleep due to the extreme heat during my visit.
Rooms
7.0
The room, despite not having an outside window, was nice and big with a comfy bed and a great bathroom.
Service
9.0
The service at the hotel was exceptional with very friendly, polite, and professional staff.
Location
8.0
The hotel's location was convenient, being at the far end of town but offering a nice walk from one end to the other.
Dining
5.0
The dining experience at the hotel was disappointing with limited choices, unprofessional staff, and an overall disorganized atmosphere.
Facilities
8.0
The hotel offers a range of facilities, including room service, laundry, and pet amenities.
friendly staff
poor dining
Jack
United Kingdom,
September
2023
6.6/10
The hotel had spacious and comfortable rooms, but they were outdated for the price paid. The service was a mix of quick assistance with towels and indifferent behavior. The location was very convenient but lacked enough indoor parking. The dining experience offered lots of variety, surprising with a full hot breakfast. The facilities were poorly equipped, making the pool area too hot to use.
Rooms
6.0
The rooms were spacious and comfortable but outdated for the price.
Service
5.0
The service was a mix of quick assistance and indifferent behavior.
Location
7.0
The location was very convenient with a downside of limited indoor parking.
Dining
8.0
The dining experience was very good with lots of variety, including a full hot breakfast.
Facilities
5.0
The facilities were poorly equipped, making the pool area too hot to use.
Alfred
United Kingdom,
August
2023
8.0/10
The hotel was spacious and well-designed with the rooms exactly matching the pictures, making for a pleasant stay. The free breakfast and convenient parking were big pluses after a day of hiking, but the room being by the stairs on the first floor was a bit of a drawback.
Rooms
8.0
The rooms were super spacious and well-designed like the pictures. The free breakfast and convenient parking were great after a long day of hiking, although being located by the stairs on the first floor was a slight inconvenience.
Service
9.0
The service was very helpful and friendly, enhancing our overall experience.
Location
8.0
The hotel was close to the town center and shops, providing easy access to everything we needed.
Dining
7.0
The breakfast was good, featuring a cooked-to-order omelette station that added a nice touch to the dining experience.
Facilities
8.0
The hotel offered valuable facilities such as room service, laundry, and tours/ticket assistance, contributing to a comfortable stay.
Lucy
United States,
August
2023
8.4/10
I had a wonderful stay at the hotel. The rooms were very nice and well furnished, and the kingsize suite facing towards the mountains with a balcony was very roomy and comfortable. The bathroom was excellent. However, the room did not have an outside window, but instead had a small balcony which overlooked the lobby/atrium, resulting in some additional noise.
Rooms
8.0
The rooms were comfy and spacious, with excellent bathroom facilities.
Service
9.0
The service, especially in the bar, was wonderful and very helpful. It was the perfect place to relax after sightseeing and before hitting the road again.
Location
9.0
The location was awesome, very convenient for walking around and right in downtown, in front of the bus stop. Ideal for easy access to local sights with plentiful parking and close to restaurants, bars, and shops.
Dining
7.0
The dining experience was good, with plenty of options, although some dishes like the omelets were overcooked. However, the Vienna Beef hot dogs were a nice treat.
Facilities
9.0
The hotel facilities were great, with everything you need for a comfortable stay.
David
United Kingdom,
July
2023
8.2/10
I felt like I was literally inside a beautiful dream in this hotel. The room was impressively beautiful, although it got incredibly hot and needed an open window to cool down. The small balcony with two chairs overlooking the neighboring building felt cozy, adding to the charm.
Rooms
9.0
I was impressed by the beautiful room design and the small balcony view.
Service
9.0
The service here was top-notch. The staff handled everything professionally and very politely, making my stay even more enjoyable.
Location
8.0
The hotel's location was fantastic, very close to the town center, making shopping and dining a breeze. However, the alley next to it could get noisy at night, which was a bit of a downside.
Dining
7.0
The dining experience was decent, but there could have been more variety in the menu. It was nice to be able to customize our food preferences for a better experience.
Facilities
8.0
The facilities were great and convenient for all my needs during the stay.
Paul
United Kingdom,
June
2023
7.2/10
My stay at the hotel was a mixed experience. The rooms were spacious and beautifully renovated, but being facing the inner courtyard made it quite loud in the evening. The service was efficient and professional, although lacking a bit of friendliness. The location was convenient for exploring Banff but lacked adequate fitness equipment. The dining options were decent but a bit chaotic during peak times.
Rooms
8.0
I loved the spacious room with a cozy fireplace, and everything looked brand new.
Service
7.0
The staff was efficient and knowledgeable, but I wish they were a bit more friendly and engaging.
Location
7.0
The hotel's location was great for exploring Banff, but the fitness facilities were underwhelming.
Dining
7.0
The dining experience was decent, although it could get a bit crowded during peak hours.
Facilities
7.0
The facilities were clean and well-kept.
Lucy
United Kingdom,
May
2023
8.4/10
The hotel was a nice stay with clean and well-kept rooms, friendly and accommodating service, and a perfect downtown Banff location. The dining experience had some limitations, but the overall value for money was good.
Rooms
8.0
The rooms were very clean and well-kept, providing a nice size with plenty of space to put clothes away.
Service
9.0
The staff was incredibly friendly and accommodating, especially for specific dietary needs like gluten and dairy-free options.
Location
10.0
The hotel's location was perfect in downtown Banff, super close to all the facilities and minutes away from the town center.
Dining
7.0
The dining was good overall, but there were some queues and limitations in the breakfast options.
Facilities
8.0
The hotel provided various facilities like room service, dry cleaning, and even a ski pass vendor for added convenience.
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